Team Rhino LLC copyright 2020
Welcome to Team Rhino
business Consulting with a Point!
About Jason Hoffman
I bring over a decade of leadership in Customer Support Operational Leadership and Business Operations.
My team and I want to share our knowledge with you and help improve your team's culture, beat KPIs and Service Delivery Requirements, and deliver outstanding service to your shareholders, clients AND staff.
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BUSINESS OPERATIONS EXPERIENCE
Call Center & Customer Support Leadership:
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Director Merlin Entertainments North American Call Center
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Senior Manager Blue Stream Fiber Call Center and Customer Service Operations
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Director RP Funding Call Center and Customer Support Operations
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Senior Team Manager Expand, Inc. Call Center
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Manager WeatherBug Customer Support Dept.
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EDUCATION
Bachelor's Degree - Communications
University of Maryland
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Certificate - Business Strategy
University of Virginia Darden School of Business​
About Our Firm
Who We Are
Founded in 2020 during the global pandemic, when businesses needed to adapt on the fly, Team Rhino is a dynamic business consulting firm focusing on Customer Support and Business Operations.
We have significant experience making improvements in the way your company operates in the customer support space.
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Improving Team Culture
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Agent Incentive Programs
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Beating Operations Goals/KPIs/Sales Goals
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Operational Improvements
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AI and Agent Utilization
