Welcome to Team Rhino
business Consulting with a Point!
About Jason Hoffman
I bring over a decade of leadership in Customer Support Operational Leadership and Business Operations.
My team and I want to share our knowledge with you and help improve your team's culture, beat KPIs and Service Delivery Requirements, and deliver outstanding service to your shareholders, clients AND staff.
BUSINESS OPERATIONS EXPERIENCE
Call Center & Customer Support Leadership:
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Director Merlin Entertainments North American Call Center
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Senior Manager Blue Stream Fiber Call Center and Customer Service Operations
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Director RP Funding Call Center and Customer Support Operations
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Senior Team Manager Expand, Inc. Call Center
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Manager WeatherBug Customer Support Dept.
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Regional Acct. Manager - Fortune 500 CoreLogic
EDUCATION
Bachelor's Degree - Communications
University of Maryland
Certificate - Business Strategy
University of Virginia Darden School of Business
About Our Firm
Who We Are
Founded in 2020 during the global pandemic, when businesses needed to adapt on the fly, Team Rhino is a dynamic business consulting firm focusing on Customer Support and Business Operations.
We have significant experience making improvements in the way your company operates in the customer support space.
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Improving Team Culture
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Agent Incentive Programs
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Beating Operations Goals/KPIs/Sales Goals
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Operational Improvements
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AI and Agent Utilization
